Terms of Service
Last updated: 11/4/2025
1. Acceptance of Terms
By accessing and using UktoEast services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
UktoEast provides package forwarding and virtual address services, allowing customers to receive packages at our warehouses and have them forwarded to their final destination. Our services include:
- Virtual addresses in multiple countries (US, UK, EU)
- Package consolidation and forwarding
- Personal shopping services
- Real-time package tracking
- Storage and handling services
3. User Responsibilities
As a user of our services, you agree to:
- Provide accurate and complete information when creating your account
- Use our services only for lawful purposes
- Not send prohibited items through our service
- Pay all applicable fees and charges in a timely manner
- Comply with all applicable laws and regulations
- Maintain the security of your account credentials
4. Prohibited Items
The following items are strictly prohibited and will not be processed or forwarded:
- Hazardous materials and dangerous goods
- Illegal substances and drugs
- Weapons and ammunition
- Perishable items requiring refrigeration
- Items that violate intellectual property rights
- Items prohibited by destination country laws
5. Fees and Payment
Our service fees are clearly displayed during the checkout process. Fees may include handling charges, storage fees, and shipping costs. All fees are non-refundable unless otherwise specified. We reserve the right to modify our pricing with 30 days' notice.
6. Liability and Limitations
UktoEast's liability is limited to the actual value of the items processed through our service, up to a maximum of $100 per package. We are not liable for delays caused by customs, weather, or other circumstances beyond our control. We recommend purchasing insurance for valuable items.
7. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.
8. Termination
We may terminate or suspend your account and access to our services immediately, without prior notice, for any reason, including breach of these Terms of Service.
9. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through our website. Continued use of our services after such modifications constitutes acceptance of the updated terms.
10. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: info@uktoeast.com
Address: 530 Railway arches, Orchard Place, London N17 8BH
Phone: +44 79 43019328
